Returns Policy

RETURNING YOUR ITEMS

We want you to be completely satisfied with your Gloves n stuff purchase. However, if for any reason you are unhappy with your goods, we will gladly accept them back and offer you an exchange or a full refund, minus postage charges paid. Customers with items deemed to be faulty will have postage costs refunded. 

To raise a return with Gloves n Stuff Ltd you need to:

1. Fill in the Returns Form or  Email us at sales@glovesnstuff.com quoting:

  - Customer Name

  - Contact email address

  - Web order number / Invoice number

  - Reason for the return

2. The returns representative will then ask you for a few more details and raise the RMA and arrange a date for the goods to be collected.

3. Once the goods have been received and checked by our returns team a credit will be issued.

* Please note that all returns must be within 30 days from the date they were dispatched.

** Faulty goods will only be accepted up to 90 days from date of purchase, unless authorisation has been received from us.

Please note the accepted reasons for return below and the policies that apply to each:

FAULTY GOODS

A product is "faulty" if a manufacturing or material fault occurs. Please note that products damaged due to wear and tear are not considered faulty. These must be inspected by the returns team before credit is issued.

PICKING ERRORS / INPUT ERRORS / SURPLUS TO REQUIREMENT

These must have an RMA raised and goods returned to us WITHIN 28 days to receive a credit. The goods MUST be in a re-sellable condition with no external labels, writing, or damage on the packaging.

DAMAGED IN TRANSIT

As well as the information above that you need to provide to raise an RMA you will also be required to provide photographic evidence of how you received the goods. These must have an RMA raised and goods returned to us WITHIN 30 days to receive a credit.

NON STOCK ITEMS

Any goods not stocked by Gloves n Stuff  that have been specially ordered in at a customer's request are non-returnable unless faulty.

CUSTOMISED ITEMS

Any goods that have been badged and embroidered or specially altered in anyway at a customer's request are also non-returnable unless faulty.

*Please note that all returns may be subject to a 20% returns and re stocking charge.

If you have any other reason to return goods to us you must contact us to discuss the nature of return.