Gloves n Stuff Ltd
Company Number: 05005925
Registered Office: Unit 91 Arthur Street, Redditch, Worcestershire, B98 8JY, United Kingdom
Telephone: 01527 524992
Email: sales@glovesnstuff.com
Website: www.glovesnstuff.com
1. Purpose
The purpose of this policy is to define the commitment of Gloves n Stuff Ltd to maintaining a Quality Management System that ensures consistent product quality, reliable service, and continuous improvement across all business operations.
2. Scope
This policy applies to all activities of Gloves n Stuff Ltd, including purchasing, supplier management, warehousing, order processing, packing, distribution, and customer service.
3. Policy Statement
Gloves n Stuff Ltd is committed to providing products and services that meet customer requirements and applicable legal and regulatory requirements. The company aims to maintain high standards of quality in its products, services and operations.
The company is committed to:
- Supplying products that meet applicable safety and quality standards
- Working with reputable and compliant suppliers
- Maintaining accurate product information and documentation
- Processing and dispatching orders accurately and efficiently
- Handling customer enquiries and complaints professionally
- Monitoring supplier performance where appropriate
- Continually improving business processes and customer satisfaction
4. Quality Objectives
The company will aim to achieve the following quality objectives:
- Accurate order processing and dispatch
- Low product return and error rates
- Timely response to customer enquiries
- Continuous improvement of internal processes
- Maintaining reliable supplier performance
5. Procedures and Processes
Gloves n Stuff Ltd will maintain procedures appropriate to the size and nature of the business to support product quality and customer satisfaction. These may include procedures for:
- Supplier selection and approval
- Order processing and dispatch
- Inspection of incoming goods where appropriate
- Control of non-conforming products
- Customer complaint handling
- Corrective actions and process improvements
- Document and record control
6. Responsibilities
6.1 Management
Management are responsible for:
- Maintaining the Quality Management System
- Ensuring adequate resources are available
- Reviewing customer feedback and complaints
- Monitoring quality performance and implementing improvements
6.2 Employees
Employees are responsible for:
- Following company procedures
- Maintaining quality in their work
- Reporting quality issues or errors
- Contributing to continuous improvement
7. Monitoring and Continuous Improvement
The company will monitor quality performance through customer feedback, returns, complaints, supplier performance and internal reviews. The company is committed to continually improving its processes and services.
8. Monitoring and Review
This policy and the Quality Management System will be reviewed periodically to ensure it remains effective and appropriate for the business.
9. Approval
Approved by: Paul Bowers
Name: Paul Bowers
Position: Director
Date: 26/03/26
Review Date: 26/03/26